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Payment Refund

30-Day Payment Refund Process

Upon receiving your returned package, it will be reviewed by our quality control department so that the items inside can be inspected and verified. The turnaround time will be 3 to 5 business days for our team to process the returned order. You will get a refund through the payment mode you used during the original transaction. Precious Carbon will send you an email when your order has been 

  • Bank Wire, split-payments or other methods requiring additional processing- you will receive a check from Precious Carbon 5-7 business days after your return has been processed and accepted by our team

  • International Bank Wire- If the original payment was completed via an international bank wire, your refund will be processed in USD according to the rate of exchange during the time of purchase. There will be a processing charge of $50, and any additional fees to process the wire transfer will also be deducted from the final returned payment amount. Precious Carbon cannot be held responsible for foreign exchange and other fees charged to the customer by their bank. This may take 2-4 weeks to be processed back to you due to the international transfer

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